2020-06-11 By Maya Pillai
A hotel can be a promising business. You don’t need to have hundreds of rooms and build something big. Instead, you can start small with a couple of rooms and a reasonable capital. To help you succeed, take note of the things that will be mentioned below.
1. Build an Onsite Laundry
When it comes to the facilities to have in your hotel, onsite laundry is one of the best. In the long run, you can save a lot of money by doing the laundry inhouse compared to contracting a third-party service provider. You can even build a laundromat within the hotel premises, which will be convenient for guests to access and can also represent an additional income stream for your business. If you are looking for a commercial washing machine or dryer, Continental Girbau can help.
2. Train Your People
It is a cliché, but it is true – your people are the most important assets of the business. From the receptionist to the cleaning staff, invest in training hotel personnel. Through training, they will learn the best practices. It will equip them with the necessary knowledge and skills so that they can excel in what they are doing.
3. Use the Right Software
Even if you are a small hotel, the right software can do a lot in improving operational efficiency. Managing the day-to-day operations of the hotel can be a nightmare. Things will be a lot easier when you are using a feature-packed software. For instance, it can help in managing bookings and tracking sales. It is a crucial element in automating operations.
4. Harness the Power of Data
Data management will also help in improving hotel operations. Use information about your guests to take customer service to the next level. This will allow you to connect to your guests at a more personal level. For instance, based on information shared, you can send a personalized greeting on the birthday of a customer.
5. Gather Feedback
When customers leave, ask them to fill out a short survey form. You can also send the survey form in their emails. To encourage customers to participate, consider offering a discount code or a gift. Use their feedback to point out the shortcomings in hotel operations and improve based on the opinions they share.
6. Build an Online Presence
A strong online presence is one of the must-haves for your hotel. A good starting point is to have a website. This will be an opportunity to showcase the property through photos and videos that can captivate potential guests. It can also be used as a booking platform. You should also be present on social media platforms to reach your target market. Creating email marketing campaigns can also help improve your hotel’s online visibility.
From having an onsite laundry with equipment from companies like Continental Girbau to building a solid online presence, our recommendations above can help improve hotel operations. Doing these things can elevate customer service and improve competitive advantage, among other benefits.