2018-03-14 By Maya Pillai
Out of many business principles, quality management is the most significant principle that is used in business. This principle helps in ensuring excellence in the company’s goods and services and internal processes. In order to identify strengths, weakness, faults and areas of improvement in an organization, company uses the information from the quality management system that they have implemented. With the help of quality management, organizations are able to set standards and make necessary adjustments which are required to offer superior value to their customers. The goal of each organization remains same behind the implementation of this quality management system which is: to create best quality products and services with high performance that satisfy customer expectations. Organizations get success if they focus on quality management. Some of the importance of this system is mentioned below: Product performance: The product of a company improves by quality management programs. With the help of this program, company ensures product performance, durability and reliability. The performance of product is measured and tested as per the standards stated by the company. In case, if a company find any error then it can respond immediately to make certain changes in the manufacturing process and improve product strengths. Customer satisfaction: Such programs are very effective to ensure satisfaction of customers. Key personal get information through customer surveys in the quality management program. They get information about the features of product that customers need and demand. Often surveys are conducted in which noncustomers provide feedback that why they prefer product and services of the competitors which allows company to improve or integrate those features into their offerings. Some surveys are feature-specific in which customers provide feedback that what areas of product need improvement. In this way businesses get help in creating better products as per the desire of customers. Enhanced productivity: Areas of internal processes are also identified for improvements with the help of this program. All the unnecessary tasks are eliminated and existing task are improved with the help of this program. In this program a benchmark is set according to which performance is evaluated of individuals, teams and departments. A mechanism is provided in this system that evaluates operations of departments against the benchmarked performance expectations. It becomes easy for the management to compare the performance of individual area with the established goals. A company gets idea whether there is a need to re-engineer or streamline its internal processes. Many researches and observation have shown that companies who have effectively adopted quality management system are reaping many benefits from it. They are achieving their desired goals by ensuring quality of their product, services and internal and external processes.